Returns & Refunds
We want you to love your Valken knives. If something isn't right, you can request a return within 30 days of delivery. This policy applies to all countries we ship to.
Eligibility
- Items must be unused, in original condition and in the original packaging.
- For safety and hygiene reasons, knives that show signs of use, sharpening or damage caused by misuse cannot be returned.
- Gift cards and final-sale items are not returnable.
How to start a return
Email help@valkenknives.com with your order number and the reason for the return. We'll reply with instructions and the return address. Items sent back without a return request cannot be accepted.
Damaged or incorrect items
Please inspect your order on arrival. If an item arrives damaged, defective or incorrect, contact us within 7 days with photos and we'll send a replacement or issue a refund at no cost to you.
Refunds
Once your return is received and inspected, we'll let you know whether it was approved. Approved refunds go back to the original payment method within 10 business days. Your bank may take additional time to post it.
Return shipping
Unless the item arrived damaged, defective or incorrect, return shipping costs are paid by the customer. There is no restocking fee. Original shipping charges are non-refundable.
Exchanges
We don't offer direct exchanges. The fastest way to get a different item is to return the one you have and place a new order.
Contact
Valken Knives · FW Digital Business LLC · 412 W 7th St, Ste 1065, Clovis, NM 88101, United States · help@valkenknives.com